Simba Essentials
Effective date: January 1, 2026
Customers are responsible for ensuring delivery information is accurate before checkout. Incorrect addresses or missed deliveries may result in additional delivery fees.
If SOJA does not reach the required subscriber threshold before launch, all early-access subscription payments will be fully refunded to the original payment method.
No open or used packages will be accepted for return.
Tissue products are hygienic goods and cannot be resold once opened.
Returns may be accepted for:
Customers must contact support within 48 hours of delivery to be eligible.
To request support, provide your order details and photos of the damaged or incorrect products. Approved cases may receive a replacement, store credit, or refund.
Subscribers may cancel, pause, or resume their subscription at any time without penalty. Cancellation affects future billing cycles only — no charges will be made after cancellation is confirmed.
SOJA Membership is separate from a standard subscription and is intended for product resale, bulk access, and lower member pricing.
Membership fees are non-refundable after activation unless required by applicable law.
Questions about these policies? Contact us or call +1 (763) 706-7478.
